If you want to complain about anything we have done or not done in connection with any aspect of our services, advice, products arranged or administration, please contact us as soon as possible. We will do our best to resolve your concerns.
You can ask someone to do this for you, but we will have to obtain evidence that they are authorised to act on your behalf and they are who they say they are.
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. The contact the Financial Ombudsman Service please visit www.financial-ombudsman.org.uk